At NorthBIM, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Information We Collect
Personal Information
Name and email address when you contact us or create an account
Company name and role for business accounts
Billing information for purchases (processed securely through payment providers)
Communication preferences
Usage Information
Plugin usage statistics and error reports (anonymized)
Website analytics (pages visited, time spent, etc.)
Support ticket history
How We Use Your Information
To provide and improve our Revit plugins and services
To process transactions and send related information
To respond to support requests and provide customer service
To send product updates and important notices
To send marketing communications (with your consent)
To detect and prevent fraud or abuse
To comply with legal obligations
Data Security
We implement industry-standard security measures to protect your personal information:
SSL/TLS encryption for all data transmission
Secure servers with regular security updates
Limited access to personal information on a need-to-know basis
Regular security audits and monitoring
Secure payment processing through trusted third-party providers
Third-Party Services
We work with trusted third-party services to provide our products:
Payment Processing: Stripe for secure payment handling
Analytics: Vercel Analytics for website performance
Email: Resend for transactional emails
Hosting: Vercel for website hosting
These services have their own privacy policies and we encourage you to review them.
Data Retention
We retain your personal information for as long as necessary to:
Provide our services and support
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records
You may request deletion of your personal data at any time, subject to legal requirements.
Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Export your data in a portable format
Withdraw consent for marketing communications
Canadian Privacy Laws
We comply with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy legislation. We do not sell or share your personal information with third parties for their marketing purposes.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us: